Privacy Policy

Introduction

Tactixs (“we”, “our”, “us”) provides indoor activities including axe throwing, escape rooms & pixel floors and other adventure services in Derry, Northern Ireland. This policy explains how we collect, use, and protect your personal information when you use our website, book activities, or contact us.

1. Information We Collect

We may collect the following information:
- Contact details: name, email address, phone number, and postal address.
- Booking information: details of activities you book with us, managed through our booking provider Roller.
- Payment details: processed securely by Roller’s payment system (we do not store full card numbers ourselves).
- Usage data: your IP address, browser type, and pages you visit on our website.
- Cookies and similar technologies: used to keep bookings active, remember preferences, and analyse website traffic.

2. How We Use Your Information

We use your information to:
- Process and confirm bookings through Roller.
- Contact you with updates about your booking or enquiry.
- Provide customer support.
- Improve our website, services, and customer experience.
- Analyse website traffic and performance using Google Analytics.
- Send you marketing updates if you’ve opted in (you can unsubscribe at any time).

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:
- Contract – to provide the services you have booked.
- Consent – where you have agreed to receive marketing communications.
- Legal obligation – to keep financial records for tax and accounting.
- Legitimate interests – such as improving our services and ensuring the security of our website.

4. How Long We Keep Data

We keep your data only as long as necessary:
- Booking and payment records: up to 6 years (for legal and tax purposes).
- Marketing data: until you unsubscribe or withdraw consent.
- Technical logs and cookies: generally up to 12 months.

5. Sharing of Data

We do not sell or trade your personal data. We may share it only with:
- Roller – to manage bookings and payments.
- Google Analytics (via Element Seven) – to analyse website traffic and performance.
- Other trusted service providers – such as IT support or hosting companies, but only where necessary.

All third parties are required to keep your data safe and only use it for the purposes we specify.

6. Cookies

Our website uses cookies to:
- Enable bookings and keep sessions active.
- Store your preferences.
- Measure website traffic and performance (via Google Analytics).

You can adjust your browser settings to refuse cookies, but some parts of our website may not function correctly if you do.

7. Your Rights

You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data.
- Restrict or object to how we process your data.
- Request a copy of your data in a portable format.
- Withdraw your consent for marketing at any time.

If you wish to exercise these rights, please contact us using the details below. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) in the UK.

8. Security

We take appropriate steps to protect your data, including encryption, secure servers, and restricting access only to staff who need it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Tactixs
Email: info@tactixs.co.uk
Phone: +44 (0) 2890 123 456
Address: Unit 4A Level 3 Richmond Centre, Derry City, BT48 6PE